Refund policy

RETURN AND REFUND POLICY 

— BRITISH FOOD POST

Last updated: 17 October 2026

HOW TO CONTACT US
Please contact us through our Contact page before sending any item back:
https://thebritishfoodpost.com/pages/contact

FOOD AND DRINK
For a change-of-mind return, we cannot accept food or drink if its original seal has been broken or its packaging has been opened. We also cannot accept change-of-mind returns for goods that deteriorate or expire quickly, where the law allows this exemption.

If food or drink arrives damaged, faulty, unsafe, or different from what you ordered, contact us. This policy does not remove your legal rights.

OTHER ELIGIBLE RETURNS
For items that are eligible for a change-of-mind cancellation under the law applying to your order, contact us within the applicable cancellation period. For UK online orders, this is generally 14 days from delivery. Items must be unused and returned in their original condition and packaging.

RETURN POSTAGE
For an eligible change-of-mind return, you are responsible for paying the return postage. Please contact us before sending anything back so we can confirm the return instructions. We recommend using a tracked service and keeping your proof of postage.

You do not have to pay return postage if an item is faulty, damaged, incorrect, or otherwise covered by your legal rights. Contact us first and we will explain the next steps.

REFUNDS
We will review returned items and process any refund due to the original payment method, in line with applicable law. Where required by law, this includes the standard delivery charge. Nothing in this policy affects your statutory consumer rights.